Frequently asked questions

Can I use Cymo Note in a simultaneous meeting?

Definitely yes. Using Cymo Note in a simultaneous setting can significantly reduce memory load, free up valuable mental efforts and improve final interpretation quality.

Cymo Note uses third party automatic speech recognition engines and will incur fees only when this feature is used. Different rates may apply based on the AI speech recognition engine selected, and some of them are very affordable. Other features are free of charge. Please see Cymo Mall>Note for further information.

Cymo credit is a virtual currency on to accommodate different currencies used globally. Please see Cymo Mall > Note for further information.

Yes. Please go to Connect to an SI console to learn more.

Yes. Cymo Note is compatible with all video conferencing platforms. Please go to Remote meetings to learn more

Speech recognition technology has been constantly evolving and the quality of several major engines has become good enough for CAI purposes.

The quality of a ASR engine includes many factors. If we put the number of supported language aside (at prescent Microsoft Azure supports the most languages), the factors that affects the quality of an ASR engine for CAI purposes include: accuracy and timeliness of preliminary results and of final results, punctuation rules, time to confirm final results, domain configurability, customizability, and so on. The best way to find out if an engine fits a certain use case or purpose is to test it yourself. We hope having these factors in mind can help you pick out the one that suits your needs the most.

Cymo Notes is designed to accommodate multiple ASR engines to allow interpreters to choose the one that suits their needs the best. Selecting the right engine for yourself is a highly individualized decision, which may be dependent on pricing, accuracy, punctuation rules, response speed, interpretation scenario, confidentiality, data privacy, and many other factors.

We suggest users to start with the gift credits and choose an more affordable solution when you start out (for example the Tencent Cloud ASR engine). Once you are familiar with the user interface and the main features of Cymo Note, you can move on to other paid ASR engines and see for yourself if they better fit your needs.

No they don't. Your boothmate will not need any additional hardware or software to receive the notes you share with them, nor will they need to register an account to use Cymo Note. Any user can access your notes with the unique link you generate. So please share the link only with the people you trust. Receivers of the shared link can choose to log in as they wish.

Currently there are three engines available on Cymo Note, i.e. Microsoft Azure, Tencent Cloud Speech-to-Text and iFlyTek Speech-to-Text. The Cymo team is actively monitoring available technologies and making efforts to encompass more engines on the platform, open-source and commercial alike. We will take into account various factors such as SDK maturity, and framework support, recognition quality and so forth before integrating a new engine and making it available for Cymo Note users. Please stay tuned for future upgrades!

There is a character limit (120 characters) on the text input for machine translation. This design is to avoid selection mistakes, distraction and overcrowding of the user interface. Theoretically speaking, we believe interpreters should not spend too much time reading or checking machine translation results, as this may interfere with their delivery flow and becomes a serious distraction. This design is also to help interpreters form the right habit of looking up only key terms and phrases on the fly instead of relying on machine translation for sentential translation.

Depending on your network conditions, there might be a possibility of having a delay when using one of the third-party ASR engines.

Generally speaking, it could be caused by slow network, third-party engine's server routing settings, or websocket connection issues. If you encounter a noticeable delay, restarting the ASR feature usually will solve the issue (Press the Pause button and press Start again). If the delay persists, you can restart/update the Cymo Note app, or switch to a faster internet network to solve the delay issue.

Please refer to Cymo's Privacy Policy, and related third-party ASR engine privacy policies listed below for informational purposes before you choose to use any of the third-party engines.

If you are unsure about any of the third-party engines' policies, we strongly recommend seeking specialist legal advice when you use the above engines on Cymo Note.

Cymo Note only stores user preferences data in local storage and the ASR result data is stored in your browser's local storage. The ASR result therefore will not be stored on any servers. Notes 24 hour storage.

No. Your handwriting, linebreak markers and any other personalized data will remain only on your local device. The only data that will be shared to your boothmate is your glossary, force replace rules and speech recognition result.

No, it doesn't. The advice from the Cymo team, which comprises professional interpreters, It is imperative to learn these skills. Although CAI technologies are here to assist, you will come across situations when you don't have a device around. The goal of Cymo Note is not to replace note-taking in an interpreter's skillset, but rather to augment one's performance when conditions allow.