FAQ

 

1. How much does it charge?

See Documentation > Pricing

 

2. How do I use cymo? Do I need to install any software?

See Documentation > How to use | Meeting room. cymo is a web software that can be used in a web browser. No software installment is required. It is recommended to use WeChat to scan a QR code, and use Chrome or Safari to access.

 

3. How is the speed? Is there high lantency? How many participants can access all together?

cymo supports 1080p 60fps real-time ultra high-definition video transmission. The theoretical delay is around 100-300ms, while the measured latency is about 200ms，which is comparable with the Karaoke. The lag of simultaneous interpretation is about 1 sec to 3 sec（EVS ear-voice span）. Thus, the technology of cymo will not affect the communication of remote meetings. cymo supports up to 100,000 concurrent users per broadcast session. That means hundreds of thousands of people can use the network watching and listening to simultaneous interpretation online at the same time.

 

4. We already have a remote conference solution and need translation. Is SICOUD compatible with other remote conference tools?

Yes, cymo is compatible with Zoom, Webex, GotoMeeting and many other remote conference platforms and tools. You can also use cymo for audio or video meetings, and screen projection function.

Meeting participants can use other remote conference platforms and tools, at the same time scan the QR Code or go into the audience portal to listen to the simultaneous interpretation. Whatever platform or tool do you choose, the simultaneous interpreters can always access cymo by clicking the link and provide interpretation services. Using cymo as an integral solotion is recommened.

 

5. Does cymo have a voice and audio recording function?

No, not yet. We will let you know if there is in the future. You can record the screen by other third-party software.

 

6. I'm an interpreter. Will cymo keep my clients' information?

As a remote conference technology solution, cymo respects interpreters' efforts, and will not collect information of interpreters' clients. Interpreters can create a link on cymo and share it with the clients. The clients can directly use the link to access to the meeting, without creating cymo accounts. There's no requirement of participants' emails, phone numbers or other personal information. cymo is just a technology provider to you, and will not involve in your communication with your clients, rate negotiation, nor the payment settlement.

 

6. Does cymo have AI, speech recognition, and machine translation functions?

NO. We don't plan to integrate those functions into cymo. After evaluation of multiple AI solutions, cymo team believe that currently AI is lack of abilities of understanding and can not guarantee the quality, and there is risk of legal issues and even accidents caused by AI translation errors. If you insist using these functions, you can download other artificial intelligence apps. Please be cautious. We don't recommend you this kind of solutions.